Advanced Operation

Updated date: 14 November 2016
In most organizations, certain equipement or rooms of different types are available to users, but the management of these elements can be complexe. Octopus allows to manage reservation with only a few simple configuraiton steps.
Updated date: 25 July 2017
Related Articles Introduction The advanced option Configure fields... allows making almost all fields either mandatory or read only.
Updated date: 19 November 2014
Octopus allows you to add commands to the actions area or to the Tools menu to invoke external programs.  External commands can be applied with any record types in Octopus: CIs, Users, Incidents, SRs, etc.
Updated date: 30 April 2017
The multiteam collaboration has been created to improve the work between teams and facilitate the delivery of requests with a common goal. The multiteam simplifies the creation of requests with the possibility to share tasks that affect multiple services in the company.  Hence the multiteam...
Updated date: 31 July 2015
Normally, after Incidents/SR module is operational, the following module to be implemented is Problems. This article addresses the application of the Problem Management process in Octopus.
Updated date: 10 November 2017
Octopus’ Automated Approvals Solution enables you to effectively implement the global execution process of a request when an approval is required.  This document will run you through the concepts that support this solution. It was developed in order to consider several approval modes that...
Updated date: 14 April 2015
This article details several ways to install Octopus : standard, portable, multiple instances, silent, automated, network or terminal.
Updated date: 10 April 2017
The alternate subject configuration is done within the configuration of the SR types and incident templates, in the reference data management. It is recommended to have already structured the Custom form of your SR or incident template before you start. This will help you decide which...
Updated date: 14 November 2016
L'information fournie par l'utilisateur à partir du formulaire Octopus est importante et nous avons développé les conditions dans les formulaires et les tâches pour l'exploiter. Ce sont les conditions qui rendent le formulaire dynamique et nous permettent de...
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