FAQ

Updated date: 22 August 2017
This article explains how to manage two (or more) Octopus installations on the same computer. This procedure is required if the same PC will be used to access two distinct Octopus environments. 
Updated date: 22 August 2017
The Web Portal and WebTech are adapted in order to make them work on tablets and smart phones. See the wiki article A native version for smart phones is in progress.
Updated date: 22 August 2017
The partial or complete contents of a result list can be exported in Excel format.
Updated date: 5 February 2018
Go to Tools > Reference data management. Open the General > Teams nodes. Select the required team and lookup the number in the Team # field.
Updated date: 2 September 2015
When you export a list of data into Excel and that list contains the column Total work, you have to modify the formatting of the cell to be able to perform calculations.
Updated date: 5 February 2018
General What are the features of Octopus? What are the key concepts?
Updated date: 22 August 2017
The Service Desk is the unique point of contact for the users for incidents and service requests. Conceptually, when an incident or a service request is resolved, it comes back to the Service Desk to validate if the user is satisfied and agrees to close the request. This is why Octopus routes the...
Updated date: 20 November 2017
If you receive a proxy error when starting Octopus, you must modify your proxy server configuration to NOT authenticate outgoing connections to our Octopus-itsm.com servers IP
Updated date: 22 August 2017
What are the shortcut keys?
Updated date: 22 August 2017
The reason is probably that the software isn't managed.  The reason is probably that the software isn't managed. 

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