To configure the required fields: Go to "Tools > Options..." Find the section in Options named "Required field management"
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
Difference between suspending or Marking a request as Pending? A request is suspended if the reason that work cannot proceed depends on the user.
This article explains how to manage two (or more) Octopus installations on the same computer. This procedure is required if the same PC will be used to access two distinct Octopus environments.
The Web Portal and WebTech are adapted in order to make them work on tablets and smart phones. See the wiki article A native version for smart phones is in progress.