FAQ
If you receive a proxy error when starting Octopus, you must modify your proxy server configuration to NOT authenticate outgoing connections to our Octopus-itsm.com servers IP
Octopus, through MailIntegration, recognizes a request from the request number contained in the subject of the email.
Example: [Confirmation] 2358 - Problem with my workstation
In Octopus there is information to help distinguish between people when searching for a user. For example, their site name, department, their Windows username etc.
Some information is there by default, but other variables can be added, removed or reordered.
The reason is probably that the software isn't managed.
The reason is probably that the software isn't managed.
Here are the rules that apply as there are several specifics for determining the assignment group.
When an error occurs, Octopus generates a log which describes the error in more detail.
Related Articles
Administrator Training
Introduction
Article detailing how to use the Sender Policy Framework (SPF) with Octopus.
Why has the Incident/SR due date been changed automatically ?
The due date is calculated based on the configured SLA (Tools / Options menu), however this date can be recalculated automatically according to certain actions/changes:
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