FAQ

Updated date: 20 November 2017
If you receive a proxy error when starting Octopus, you must modify your proxy server configuration to NOT authenticate outgoing connections to our Octopus-itsm.com servers IP
Updated date: 22 August 2017
What are the shortcut keys?
Updated date: 9 March 2018
In Octopus there is information to help distinguish between people when searching for a user. For example, their site name, department, their Windows username etc. There is default information, but other variables can be added, removed or reordered. 
Updated date: 22 August 2017
The reason is probably that the software isn't managed.  The reason is probably that the software isn't managed. 
Updated date: 22 August 2017
When an error occurs, Octopus generates a log which describes the error in more detail.
Updated date: 15 June 2017
Article detailing how to use the Sender Policy Framework (SPF) with Octopus.
Updated date: 20 November 2017
If Octopus is configured to send emails using a "from address" with your domain name (info@my-company.com instead of noreply@octopus-itsm.com) you must ensure that your email server allows "email relaying" for emails sent from IP address below:
Updated date: 15 January 2018
More targets areas have been defined to extend the possibilities for Advanced Research.
Updated date: 9 March 2018
Several references pages are available under the Octopus Help menu. Most of these pages are also available in an Internet browser. To get the link of the page, right-click and copy current page's address or use CRTL+SHIFT+C.
Updated date: 22 August 2017
The program WMIUpdater (ESI.Octopus.WMIUpdaterApp.exe) detects the softwares contained in "Add and Remove Programs".  To detect other software, you need to:

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