This article presents the method to join the CI covered by a service contract.
This article presente the method to import the status transition used in the Change module.
This article presents the method to import Web forms associated to incident templates and service request types.
This article explains how to import lease contracts.
This article presents the method to import CI associated to planned requests.
This article explains how to import suppliers and manufacturers.
Importing the CI type will help fill you CMDB with types that are not already there. Once the CI types are imported, it's possible to import the CI associated to each type. In the next section you will find links to articles related to CI imports and files with templates that can be used...
This article explains how to import the departments in Octopus.
This article explains how to import requests from another system into Octopus. This type of import is useful to keep the history of the requests.