Intermediate Operation

Updated date: 24 January 2018
Related articles Release Notes 4.0
Updated date: 2 February 2018
During the configuration of the Web portal, some incident templates et SR types can be made visible so that users can generate their request using a web form.   The forms created with Octopus can be customized in many ways:  the objective is to gather the required information to...
Updated date: 19 November 2014
This article explains how to configure Octopus so that incidents/SRs created using the web application or by email are automatically assigned to the right service desk group based on the user's location.
Updated date: 20 February 2018
Related articles Change Management - ITIL Process
Updated date: 27 November 2015
This article explains how to manage licenses in Octopus. A list on license control is already available through the Configurations module, but when you have more than one version of the same software, you must modify your configuration to correctly administer the number of installed...

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