Octopus Glossary

Term Definition
Assignee The assignee refers to an IT user who is involved in the request resolution. It is also called 'Octopus user'. It may be part of one or more groups.
Group A group is an entity that brigs together several assignees having similar role and responsibilities. For example, we could find a 'Network' group that includes network administrators, a 'Technicians' group which includes all technicians, a 'Project' groups with project managers, etc. The default group is 'Service Desk' which contain first responders. Group members see only the request of their respective group(s).
Open incident An incident that is not resolved or closed. It is also called an 'active incident'.
Reference Data Reference data contain lists of items configured for each module. Different drop-down list (combined area) of the application are mainly "lookup", i.e. reference data. For example, this of categories and subcategories of an incident are reference data.
Requester User initiating a request on behalf of another user.
Team

A team is an entity within the same database, but whose configuration is completely saparated from another team. It has its own configurations, request types, Ci, web forms, and drop-down lists. Adding a new team is hwen a company wants to manage requests other then those managed in IT department (eg material or technical resources, human resources, communications, etc.).

User

A user is the person who makes requests to the IT department (or other service). In Incidents/SR module, he is the one that is affected by an incident or who receives a service from a service request. It can submit and track his own requests through the web portal.

Windows Management Instrumentation (WMI)

Component part of the Windows operating system that allows to obtain configuration information from a computer.

X
Help us improve our articles








Help us improve our articles