Troubleshooting https://docs.octopus-itsm.com/en/taxonomy/term/69/all en Octopus Tools | Maintenance of log files https://docs.octopus-itsm.com/en/articles/octopus-tools-maintenance-log-files <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <h1>Introduction </h1> <p>Whenever an Octopus tool, such as MailIntegration, is executed, a log file is created. By default the file is created in the Octopus folder of the computer that ran the program. </p> <p>Which means in some cases, especially with MailIntegration that hundreds of log files could be created in one day. It is therefore necessary to manage / archive these files so that they do not take up too much space.</p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 12 Aug 2019 11:17:30 +0000 Nasselin 1023 at https://docs.octopus-itsm.com Installing multiple instances of Octopus on the same computer https://docs.octopus-itsm.com/en/articles/installing-multiple-instances-octopus-same-computer <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>This article explains how to manage&nbsp;two&nbsp;(or more) Octopus installations on the same computer. This procedure is required if the same PC will be used to access two distinct Octopus environments.&nbsp;</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 12 Jan 2015 14:59:06 +0000 Nasselin 765 at https://docs.octopus-itsm.com Web Portal - How to Reset a User's Password https://docs.octopus-itsm.com/en/articles/web-portal-how-reset-users-password <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>If you use the Web Portal, you will sometimes have Users that cannot subcribe on their own to the Web Services or that cannot remember their password.&nbsp;You can create a Web Account and reset the password for the User directly in Octopus.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Wed, 25 Jul 2012 18:47:42 +0000 Nlachapelle 589 at https://docs.octopus-itsm.com WMIUpdater - Error messages https://docs.octopus-itsm.com/en/articles/wmiupdater-error-messages <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>To detect the configuration of a computer, Octopus uses the Windows Management Instrumentation components (also called WMI) installed on the computer to be inspected.<br /> Different errors may occur during the inspection. The table below lists the most common errors and provides clues for correcting them.&nbsp;<br /> &nbsp;</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 15 Nov 2010 23:38:04 +0000 Nlachapelle 613 at https://docs.octopus-itsm.com Windows Schedules Tasks https://docs.octopus-itsm.com/en/articles/windows-schedules-tasks <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>To run the Octopus programs automatically, you need to create a Windows scheduled task. This article will provide you with&nbsp;guide lines to do so.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Tue, 28 Sep 2010 22:18:24 +0000 Nlachapelle 609 at https://docs.octopus-itsm.com Creating window error under Windows XP https://docs.octopus-itsm.com/en/articles/creating-window-error-under-windows-xp <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>This article describes how to modify the registry parameter SharedSection to deal with a frequent problem of window creation.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Mon, 14 Dec 2009 21:06:06 +0000 Nlachapelle 506 at https://docs.octopus-itsm.com WMIUpdater - Testing Outside Octopus https://docs.octopus-itsm.com/en/articles/wmiupdater-testing-outside-octopus <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p><span style="line-height:1.6em">If you are experiencing WMI connection problems, you can use wbemtest, a WMI testing tool included with Windows, to test the connection independently of Octopus.</span></p> <h1>Part 1: Test connectivity</h1> <ul><li> <p><span style="line-height:1.6em">To start wbemtest, enter wbemtest at the Start &gt; Run command box</span></p> </li> <li> <p><span style="line-height:1.6em">In wbemtest, click the "<strong>Connect</strong>" button.</span></p></li></ul></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Fri, 16 Jan 2009 23:28:41 +0000 Nlachapelle 612 at https://docs.octopus-itsm.com MailIntegration - Testing the POP3 connection https://docs.octopus-itsm.com/en/articles/mailintegration-testing-pop3-connection <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p><span style="line-height:1.6em">To test the POP3 connection used by MailIntegration:</span></p></div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Wed, 09 Jul 2008 13:53:38 +0000 Nlachapelle 623 at https://docs.octopus-itsm.com Octopus Service Desk https://docs.octopus-itsm.com/en/articles/octopus-service-desk <div class="field field--name-body field--type-text-with-summary field--label-hidden"><div class="field__items"><div class="field__item even" property="content:encoded"> <p>Here are the different options to get to the Octopus Service&nbsp;Desk.</p> </div></div></div><div class="form-item form-type-item"> <label>Language </label> English </div> Fri, 04 Jul 2008 15:39:10 +0000 Nlachapelle 466 at https://docs.octopus-itsm.com