Octopus Mobile

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octopus 5 and mobile

Introduction

 

 

Welcome to the Wiki page of the Octopus Mobile

Right now we are still in test mode (beta).

The mobile itself and the documentation are only available in French right now, but will be in English for the launch of the Mobile in the Fall of 2019. 

If you are experiencing problems or if you have questions, please contact Nathalie Asselin. 

nasselin@octopus-itsm.com.

 See the webinar from December 12th 2018 (in French)
Please note that since this webinar, many other features have been added as the app is in development.

 

App Installation and Connection to Octopus Mobile

Even if the app is not available in English, those who would like to try it in French can. 

iPhone

  1. At the moment the Octopus-ITSM app is not available in the App Store, a request must be make to Nathalie Lachapelle to receive the installation link and the instructions. 
  2. Once the app installed, open the Octopus Mobile and scan the QR code from the Octopus user's record. 
    • In Octopus go to File > Modify my profile. 
    • Click the Octopus tab.
    • Click the See QR Code link. You must be in the record of the user who is logged in, otherwise the section is not visible.
    • Scan the QR Code and the Mobile will open with the credentials of this user.
      • Note - The code expires after 5 minutes on the screen. 

The Access Octopus Mobile permission is required to use the Octopus app.  

Visual Explanation

Android

 

 

 

  1. Install the Octopus-ITSM app from Google Play. 
  2. Once the app installed, open the Octopus Mobile and scan the QR code from the Octopus user's record. 
    • In Octopus go to File > Modify my profile. 
    • Click the Octopus tab
    • Click the See QR Code link. You must be in the record of the user who is logged in, otherwise the section is not visible.
    • Scan the QR Code and the Mobile will open with the credentials of this user

      • Note - The code expires after 5 minutes on the screen. 

The Access Octopus Mobile permission is required to use the Octopus app.  

Visual Explanation


 

 

What you need to know:

Each Octopus user has a QR code that corresponds to his identity for the mobile. It is therefore not possible to use the code from another person's record.
It is mandatory to take the code of the right user record to connect.

 

Images, GIF and Videos

The icon at the end of the video link indicates if there are vocal instructions, music or no sound : 

With sound

Music only

No sound

 

 

 

Release Notes

June 21st 2019 Version

  • Feuille de temps des activités
  • Nouvel écran de paramètres
  • Permettre d'entrer la date de l'activité lors de l'ajout d'une activité
Visual Explanation

 

May 13th 2019 Version

  • Ajout des fichiers joints pour les incidents
  • Modification de photos d'un CI
Visual Explanation

Pour plus d'information, voir les capsules dans la section images, gif et vidéos

 

March 20th 2019 Version

Plusieurs nouveautées : 

  • Nouvelles actions Classifier et Assigner
  • Maintenant avec fiche fourniseur et contrats de services
  • Et plusieurs autres. 
Visual Explanation

Voir les détails dans la section images, gif et vidéos. 

 

December 4th 2018 Version

  • Plusieurs améliorations aux activités
  • Icone pour identifier les états
  • Et plus encore
Visual Explanation








 

November 22nd 2018 Version

  • La première version pour androïd est maintenant disponible pour les pilotes.
  • La note de version se trouve en bas de l'écran du mobile
Visual Explanation

 

October 8th 2018 Version

  • Une nouvelle version du mobile est disponible pour les pilotes. 
  • Nous avons ajouté une note de version directement dans l'écran du mobile et plusieurs nouveautés. 
Visual Explanation

 

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