What's new in Octopus 5?

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Introduction

 

 

 

 

During the trial period, Octopus will continue to evolve with our team of developers.

This page will tell you about new features during the trial period.

 


 

Discover in Octopus 5

 

Discover the elements that ONLY exist in Octopus 5! And some others that are available. 

The Octopus 5 Knowledge page contains the library of videos on the subject. 

 

Version 4.2.520

Classify  | A New Option for the Initial Processing of a request

In order to assist in the initial processing of a request, the Classify action, which combines the important fields to validate when a new request has been received, has been created.

See the Classify Action article or watch the short vidéo bellow to find out how it works. 

 Watch short video

Octopus Boards | New Concept to Organize Like Kanban

We use the Kanban method in the development of Octopus and we created a board to follow our work. When we started using it, we immediately thought that this concept could be very useful to our customers as well.

So we introduce a brand new concept with the first version of the Octopus Board that allows you to create a board in just a few steps and add the wanted Incidents and SRs.

Visual explanation

 

Other features will follow, including the ability to add a card that is unrelated to a request. See the Explainer vidéo to find out how it works. 

Lists | Custom Field Values Now Visible

Lists with columns that come from custom fields can now be used.

 

Version 4.2.510

Bug Fixes and Performance Improvement

This version does not contain any new visible features.

 

Version 4.2.500

Approval | Action Now Available to Approve or Refuse

You can now process an approval in Octopus 5 with an action. 

 Watch short video

Activity | Now Shows the Total Effort

We can now see the total effort of the activities that were done in a request at the top right.

 

Version 4.2.490

Bug Fixes and Performance Improvement

This version does not contain any new visible features.

 

Version 4.2.480

Attached Files | Can Now Be Deleted

It is now possible to delete attachments using the garbage can icon when you are in edit mode.

 Watch short video

 

Version 4.2.470

Forms | Now shows the Card of a CI Type Field

A form with a CI type field now shows the equipment in card mode when it is selected or when the request is viewed.

AttachmentDownloader | To Keep a Copy of the Cloud Attachments

A new tool has been developed for customers whose attachments are in the cloud and who want to download a copy of the attachments locally.

For more information, see the AttachmentDownloaderApp | download a copy of the attachments article. 

 

Version 4.2.460

Bug Fixes and Performance Improvement

This version does not contain any new visible features.

 

Version 4.2.450

Service Contracts | Information Now Available

It is now possible to see the service contracts and the CIs linked to them. You can also see if a CI is linked to a service contract from the incidents/SRs.

Modifications can also be done to basic elements. 

Navigation | Using the Keyboard in List and Card Mode

The keyboard navigation is now available in list and card mode.

Use the up and down arrows to navigate. Use the Enter key to open a record.

In list mode, a selected line is distinguished by a gray background.

 

 

Version 4.2.440

Hosted Attachments | Now Available by Team

Using Octopus 5 requires the attachments to be hosted in the Cloud. But in some environments not all teams are ready for this. It is now possible to move teams individually to Cloud mode.

An authorization is required before proceeding. For more information, we invite you to complete the Octopus 5 (Web) and Mobile version for Octopus users request on our Web Portal.  

Actions | New Action Added

It is now possible to use the Reopen action for an incident or a service request on a Resolved request.

 

 

Version 4.2.430

Lists | Card Mode Now Available for the Home Module

In order to standardize the view in Octopus 5, you can now choose to see the elements in the Home module in List Mode or Card Mode.

 

CI | Improved CI Selection in a Request

The selection of the CI in a request has been modified to reproduce the general behaviour of Octopus that suggests the user's CIs and allows the selection of software only through the computer for an incident.

 

Events | Shows Related Requests

The event record now displays requests related to this event.

 

Tooltips | For More Precision Through the Application 

Tooltips have been added throughout Octopus 5 for additional precision on the various buttons, options and to display the request description.

 

 

Version 4.2.420

CI | Shows the Related CIs and Users

The detailed record of a CI now displays the other CIs linked to it as well as the users. <

 

 

Version 4.2.410

Utilisateur | Visualisation des CI reliés

La fiche détaillée d'un utilisateur affiche maintenant les CI liés à l'utilisateur. Dans une prochaine version, il sera possible de modifier les CI reliés à l'utilisateur.

 

Utilisateur | Historique des requêtes

La fiche détaillée d'un utilisateur affiche maintenant l'historique complet des requêtes de l'utilisateur.

 

 

Version 4.2.400

Task | Take Assignment

You can now use the Take assignment action in a task. 

 

Activity | Confirmation When You Cancel Adding An Activity

To minimize the risk of accidentally losing an activity, the system will ask you to confirm when you cancel the entry with the Escape key.

 

 

Version 4.2.390 - 4.2.391

Interface | Now more intuitive

Some of you came to our offices to test Octopus 5.

We observed your reactions and saw where there was room for improvement.

So we made some changes to the interface:

  • More intuitive icons
  • More intuitive operation for sections in screens (where there was the eye icon)
  • Editing of activities with a single click
  • Simplified input of effort: simply enter 5 to indicate 5 minutes, without having to enter the full 00:00 format.

 

Events | Event Management

The basic features of event management are now available: 

  • Viewing and editing an event
  • Modifying the status
  • Adding them as favourites

This makes it possible to do "basic" event management without having to go into the Windows application.

 

 

Version 4.2.380

CI | Visualize and edit the attributes of a CI

The attribute section now allows you to view and edit the configuration attributes of your CIs.

 

Version 4.2.370

Attachments | Paste the Content of the Clipboard

You can use the CRTL+V keys to paste the content of your clipboard as an attachment to a record. A text or PNG file will be automatically created.

Please note that this option is not available with Internet Explorer or Edge. 

 Watch short video

 

Version 4.2.360

Lists | Sorting on columns now possible

It is now possible to change the sorting order of lists in Octopus 5.

Keyboard shortcuts | New shortcuts for Octopus 5

Octopus 5 has new shortcuts, here is the list of shortcuts available at the moment:

  • CTRL+S: Save

  • ESC: Cancel changes in progress

  • ALT+R: Refresh the data (without reloading the entire application asF5 does)

  • ALT+1 to ALT+9: Quick access to favourites

  • F4: Create an incident

     

Go to the Octopus Shortcut Keys page to see the complete list.

 

Sections | Simplified edition

We can now edit a section with a single click. You can also leave a section that is in edit mode to go to another section without having to cancel (unless changes have occurred).

 

 

Version 4.2.350 - Start of the trial

Forms| Supports the custom forms

Incident / SR creation is done using the forms from the SR and incident types.

Visual explanation

 

Lists | Grouping in lists

The configuration and grouping of your lists are reflected in Octopus 5.

Note: The modification to sorting or grouping of lists must still be done through the Windows application for the moment.

Visual explanation

 Watch little video

Search | Quick search for incidents, SR, CI and users

Quick Search now works to search for Incident, SR, CI, and User data.

This feature will be improved in future releases to search for other data. But already one of the advantages is that the search is done on several modules at once.

Visual explanation

 Watch little video

 

Navigation History | New Concept

Octopus 5 now offers the ability to see your navigation history. The last 50 items that have been accessed are visible when you select the button.

In the advanced search of the Windows version of Octopus you can also see the last 300 elements that have been opened by various Octopus users in Octopus 5.

Visual explanation

 

 

Request the Octopus 5 Trial Version

Note that the translation for the Octopus 5 version is not completely done right now. So there may be some sections or buttons that are still in French. 

If you want to be among the first users to whom we will give access to this trial period, we invite you to complete the Octopus 5 (Web) and Mobile version for Octopus users request on our Web Portal 

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