Octopus Mobile

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Octopus Mobile

Introduction

 

Welcome to the Wiki page of the Octopus Mobile. 

This app is designed to work with smartphones.

 

See the webinar from January 13th, 2021 (in French)

 

 

 

 

Warning: 
the mobile is only available for environments that are hosted on our servers.

It is preferable that the attachments also be hosted on our servers to make the most of the app.

 

App Installation and Connection to Octopus Mobile

iPhone

  1. At the moment the Octopus-ITSM app is not available in the App Store. 
  2. Once the app installed, open the Octopus Mobile and scan the QR code from the Octopus user's record. 
    • In Octopus go to File > Modify my profile. 
    • Click the Octopus tab.
    • Click the See QR Code link. You must be in the record of the user who is logged in, otherwise the section is not visible.
    • Scan the QR Code and the Mobile will open with the credentials of this user.
      • Note - The code expires after 5 minutes on the screen. 

The Access Octopus Mobile permission is required to use the Octopus app.  

Visual Explanation


* Once the Octopus mobile application has been installed via TestFlight, updates are automatic. A new version is released every 3 months, as it automatically expires after 90 days. 
   In short, once the application has been installed once, there's nothing more to do.

Android

 

 

 

** A new version will be available shortly. Please contact us if necessary. 

Installation of the Octopus-ITSM app from Google Play is currently unavailable.  

  1. Once the app installed, open the Octopus Mobile and scan the QR code from the Octopus user's record. 
    • In Octopus go to File > Modify my profile. 
    • Click the Octopus tab
    • Click the See QR Code link. You must be in the record of the user who is logged in, otherwise the section is not visible.
    • Scan the QR Code and the Mobile will open with the credentials of this user

      • Note - The code expires after 5 minutes on the screen. 

The Access Octopus Mobile permission is required to use the Octopus app.  

Visual Explanation


 

 

What you need to know:
 

The See QR code link will be clickable for an Octopus user under the following conditions: 

1 ) The Octopus user must be connected to Octopus with his username and his password. A QR code cannot be generated from the account of another. 

2 ) The Octopus user minimally needs the following permissions:

  • Access Octopus Mobile
  • Access to Octopus
  • Access the user management module
  • Modify his profile

Then the See QR code should be available. Of course, once connected, the Octopus user needs to be provided with the proper permissions to do his work. 

 

The lists are not updated automatically. In the list, you have to drag the screen from the top to the bottom to refresh it. The other option is to go back to the home page and redisplay the list.

Images, GIF and Videos

The following section presents some of the elements available in the Octopus mobile in short video capsules.

With sound

Music only

No sound

 

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