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By default, only one field is available for a user's email in Octopus, the Professionnal Email field.
But in some environments, some users or employees may not have professional email and may need to receive Octopus communications.
The Personal Email field can be used for this purpose.
In order for the Personal Email field to appear in a team's User module, the Octopus administrator must:
- Go to Tools > Options
- In the section for the Visible and required fields > User Record
- Check the Visible option of the Personal Email field
- The field will be visible under the Professionnal Email in the user record.
- A choice can be made in the Communication Preference section of the Octopus tab.
The Personal Email field information can be added or edited manually or with an import using DataImporter.
Note that the information cannot synchronize from Active Directory.
When a person has a single email, either professional or personal, the system will use this email to send the messages.
But if a person has both, the system will send the messages according to the choice made in the Communication preference option.
Thank you, your message has been sent.