Configuration

Updated date: 10 April 2017
This article contains the basic model of the reference data of the section General.
Updated date: 2 June 2020
Related articles
Updated date: 3 July 2020
The Access Management Solution provides a frame of rules and principles that lead to sound management of accesses to informational assets. It helps to formalize, in Octopus, the accesses granted or revoked, either as part of the arrival of a new employee, a departure, or simply in a request to add...
Updated date: 2 August 2019
Related Articles Conversion to custom fields - starting with 4.2.270
Updated date: 4 August 2020
In the past, the access level of an Octopus user was determined by the selection of permissions from a list of all the permissions available. The modification of the permissions had to be done manually for each Octopus user.  From version 3.8 and beyond, we are introducing the notion of...
Updated date: 21 November 2019
During the configuration of the Web portal, some incident templates et SR types can be made visible so that users can generate their request using a web form.   The forms created with Octopus can be customized in many ways:  the objective is to gather the required information to...
Updated date: 10 April 2017
The use of activity types helps minimize data entry for messages sent regularly to users or to help Octopus users enter information in certain situations.
Updated date: 27 March 2020
From the point where the advanced configuration of tasks is used in service requests, it will become mandatory that users submit their requests from the Web portal. Once this technique is used, requests created from an Octopus user, cannot generate the information required as it will...
Updated date: 25 June 2020
The information contained in a CI record is very important for the Configuration Management and to control the inventory of a business. In Octopus each CI type allows adding attributes, that represent additional information important to manage this type of equipment. In...
Updated date: 10 April 2017
When creating a new Octopus database, it comes with pre-established configurations to facilitate the integration experience of a request management tool based on ITIL key concepts. This article describes the content of these configurations.

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