The satisfaction survey is a good way to open communications with users and measure the level of service efficiency. The Octopus built-in customer survey is simple, but efficient and does not require a lot of configuration.
The "Configurations" module of Octopus allows for complete management of equipment necessary for the delivery of services of an IT organization. It is more than an inventory; because in addition to contain physical elements, we can incorporate logic elements, establish relationships between them...
You can use conditional expressions and variables in the email templates.
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Service requests (SR) are usually standard services offered to customers / users and are usually managed by the Service Desk. Unlike the incidents, which must be resolved as quickly as possible with minimal impact on business, SR have different execution timelines, can contain pre-defined steps (...
Since the Spring 2011 (3.2) version, the default installation location of Octopus is in the following directory:
This article explains the possible parameters allowing you to launch a web pages for the Web Portal with predefined options. Controlling the options this way can be useful if you have an intranet and you want to offer links to direct pages on the Web Portal.
When creating a new Octopus database, it comes with pre-established configurations to facilitate the integration experience of a request management tool based on ITIL key concepts. This article describes the content of these configurations.