ITIL recommends that an incident priority is derived from the Impact and the Urgency, based on the context of an organization. Octopus can derive automatically an incident priority by selecting the impact and urgency of a incident.
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Octopus can send automated emails to keep the users, internal and external assignees, and more informed of different situations. Therefore it is important that the information communicated be pertinent. But as most companies have their own terms and procedures we allow the configuration of most...
Octopus’ Automated Approvals Solution enables you to effectively implement the global execution process of a request when an approval is required. This document will run you through the concepts that support this solution. It was developed in order to consider several approval modes that...
From Octopus interface, all incident templates and service request types are accessible. However, to put them available on the Web Portal, they must be designated visible to users.
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It is possible to restrict access to your Web portal to a range of IP addresses. Only people using the IP address included in the range will be able to access the Web Portal, and people outside the range would be access denied.
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