Configuration

Updated date: 14 March 2019
In Octopus, parts are considered consumables or physical items that do not require management in Configurations module. 
Updated date: 10 April 2017
The event management module is used in Octopus to receive, categorize and take over events.
Updated date: 10 April 2017
This article describe both sections of CI Costs tab : Purchase which contain fields related to the purchase of a CI; and Costs which shows the cost breakdown that is used in the total cost of ownership (TCO) calculation.
Updated date: 10 April 2017
It is possible to mark a request as confidential. It affects the Type of SR or the Incident template as follows : Octopus's automatic notifications are sent only to the requester, only the Requester can see the request on the Web Portal and external assignees...
Updated date: 31 October 2018
Small videos on the Custom Field Library This page offers small capsules that illustrate the use of the Field Library in Octopus.
Updated date: 10 April 2017
In a company, it often happens that people from different departments have to work together to deliver a Service Request. Octopus enables End Users to receive Tasks and participate in the execution of a request. They are called "External Assignees". The delivery of the Service Request is more...
Updated date: 12 March 2019
During the configuration of the Web portal, some incident templates et SR types can be made visible so that users can generate their request using a web form.   The forms created with Octopus can be customized in many ways:  the objective is to gather the required information to...
Updated date: 10 April 2017
Files attached to Octopus data ("Attached files" tab in Incidents/SR, Problems, CI, Users, etc.) are all saved on your network, and not on the Octopus.
Updated date: 10 April 2017
To start, it is important to understand that there are no perfect categories. The main objective of an adequate categorization system is to represent a clear comprehension of user reported problematic. This approach favours a better comprehension of the IT infrastructure use when the time comes to...
Updated date: 15 November 2018
The subject of a request is an important element, as it is often the basic information that is visible in a list. By default, Octopus subjects take the name of the request, but there are two options that help to automatically get more specific subjects: The alternate subject Uses...

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