Configuration

Updated date: 10 April 2017
It is possible to mark a request as confidential. It affects the Type of SR or the Incident template as follows : Octopus's automatic notifications are sent only to the requester, only the Requester can see the request on the Web Portal and external assignees...
Updated date: 10 April 2017
In a company, it often happens that people from different departments have to work together to deliver a Service Request. Octopus enables End Users to receive Tasks and participate in the execution of a request. They are called "External Assignees". The delivery of the Service Request is more...
Updated date: 2 February 2018
During the configuration of the Web portal, some incident templates et SR types can be made visible so that users can generate their request using a web form.   The forms created with Octopus can be customized in many ways:  the objective is to gather the required information to...
Updated date: 10 April 2017
Files attached to Octopus data ("Attached files" tab in Incidents/SR, Problems, CI, Users, etc.) are all saved on your network, and not on the Octopus.
Updated date: 10 April 2017
To start, it is important to understand that there are no perfect categories. The main objective of an adequate categorization system is to represent a clear comprehension of user reported problematic. This approach favours a better comprehension of the IT infrastructure use when the time comes to...
Updated date: 10 April 2017
The alternate subject configuration is done within the configuration of the SR types and incident templates, in the reference data management. It is recommended to have already structured the Custom form of your SR or incident template before you start. This will help you decide which...
Updated date: 14 August 2018
The "task" concept is applied in Octopus for service requests, changes and problems. Tasks are created to reflect the execution process ("workflow") of a service request, the steps for preparing and implementing a change and the tasks involved in analyzing a problem; in all cases, they can be...
Updated date: 5 April 2018
Octopus can connect to your centralized authentication system (Single Sign-On) to facilitate the access to the application. (Note that this authentication is only available to the hosted customers) Unique authentication works for:
Updated date: 10 April 2017
On startup, Octopus comme pre-loaded with different templates. However, some settings are specific to your organization and need to be configured before you can use the system in an efficient way. To ease the transition, we invite you to consider, in order, the following advices.
Updated date: 1 May 2018
We can make basic customizations to your Web portal (add your logo, rename center services, etc.). These basic changes are free of charge.

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