Updated date: 24 November 2020
General What are the features of Octopus? What are the key concepts?
Updated date: 6 December 2018
In Octopus 5 the global search is based on the same criteria as the search in the Octopus Windows version. But the research is done on several modules at once. The following table shows where the search is made based on the module.
Updated date: 22 August 2017
The Service Desk is the unique point of contact for the users for incidents and service requests. Conceptually, when an incident or a service request is resolved, it comes back to the Service Desk to validate if the user is satisfied and agrees to close the request. This is why Octopus routes the...
Updated date: 29 November 2019
If you receive a proxy error when starting Octopus, you must modify your proxy server configuration to NOT authenticate outgoing connections to our Octopus-itsm.com servers IP
Updated date: 2 June 2020
Here is the list of shortcuts available in Octopus and Octopus 5. 
Updated date: 3 July 2020
Octopus, through MailIntegration, recognizes a request from the request number contained in the subject of the email. Example: [Confirmation] 2358 - Problem with my workstation
Updated date: 30 April 2020
In Octopus there is information to help distinguish between people when searching for a user. For example, their site name, department, their Windows username etc. Some information is there by default, but other variables can be added, removed or reordered. 
Updated date: 22 August 2017
The reason is probably that the software isn't managed.  The reason is probably that the software isn't managed. 
Updated date: 22 August 2017
When an error occurs, Octopus generates a log which describes the error in more detail.
Updated date: 18 December 2019
Related Articles Administrator Training Introduction 


Subscribe to FAQ