FAQ

Updated date: 6 December 2018
General What are the features of Octopus? What are the key concepts?
Updated date: 5 February 2018
To configure the required fields: Go to Tools > Options. Find the section in Options named Required field management.
Updated date: 30 June 2015
 
Updated date: 20 August 2018
Changes have been made to a field in a form, but there is no entry for this change in the request history. There is an option that, when unchecked, will not add changes to a field in the history.
Updated date: 13 April 2016
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.
Updated date: 22 August 2017
There are two ways to look at closed requests in Octopus:
Updated date: 5 September 2017
Specific cases of requests restricted by site
Updated date: 22 August 2017
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
Updated date: 22 August 2017
Difference between suspending or Marking a request as Pending? A request is suspended if the reason that work cannot proceed depends on the user.
Updated date: 12 November 2018
Why do two requests of the same type have different forms? In Octopus forms are an important tool for incident management  and service requests delivery. But for all kinds of reasons, like process changes or continuous improvement, the forms change regularly.

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