FAQ

Updated date: 17 August 2018
Changes have been made to a field in a form, but there is no entry for this change in the request history. There is an option that, when checked, will not add changes to a field in the history.
Updated date: 13 April 2016
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.
Updated date: 22 August 2017
There are two ways to look at closed requests in Octopus:
Updated date: 5 September 2017
Specific cases of requests restricted by site
Updated date: 22 August 2017
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
Updated date: 22 August 2017
Difference between suspending or Marking a request as Pending? A request is suspended if the reason that work cannot proceed depends on the user.
Updated date: 22 August 2017
This article explains how to manage two (or more) Octopus installations on the same computer. This procedure is required if the same PC will be used to access two distinct Octopus environments. 
Updated date: 22 August 2017
The Web Portal and WebTech are adapted in order to make them work on tablets and smart phones. See the wiki article A native version for smart phones is in progress.
Updated date: 22 August 2017
The partial or complete contents of a result list can be exported in Excel format.
Updated date: 5 February 2018
Go to Tools > Reference data management. Open the General > Teams nodes. Select the required team and lookup the number in the Team # field.

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