FAQ

Updated date: 4 October 2018
General What are the features of Octopus? What are the key concepts?
Updated date: 5 September 2017
Specific cases of requests restricted by site
Updated date: 22 August 2017
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
Updated date: 22 August 2017
Difference between suspending or Marking a request as Pending? A request is suspended if the reason that work cannot proceed depends on the user.
Updated date: 22 August 2017
This article explains how to manage two (or more) Octopus installations on the same computer. This procedure is required if the same PC will be used to access two distinct Octopus environments. 
Updated date: 22 August 2017
The Web Portal and WebTech are adapted in order to make them work on tablets and smart phones. See the wiki article A native version for smart phones is in progress.
Updated date: 22 August 2017
The partial or complete contents of a result list can be exported in Excel format.
Updated date: 5 February 2018
Go to Tools > Reference data management. Open the General > Teams nodes. Select the required team and lookup the number in the Team # field.
Updated date: 2 September 2015
When you export a list of data into Excel and that list contains the column Total work, you have to modify the formatting of the cell to be able to perform calculations.
Updated date: 22 August 2017
The Service Desk is the unique point of contact for the users for incidents and service requests. Conceptually, when an incident or a service request is resolved, it comes back to the Service Desk to validate if the user is satisfied and agrees to close the request. This is why Octopus routes the...

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