FAQ

Updated date: 3 July 2020
General What are the features of Octopus? What are the key concepts?
Updated date: 15 June 2017
Article detailing how to use the Sender Policy Framework (SPF) with Octopus.
Updated date: 20 November 2017
If Octopus is configured to send emails using a "from address" with your domain name (info@my-company.com instead of noreply@octopus-itsm.com) you must ensure that your email server allows "email relaying" for emails sent from IP address below:
Updated date: 15 January 2018
More targets areas have been defined to extend the possibilities for Advanced Research.
Updated date: 9 March 2018
Several references pages are available under the Octopus Help menu. Most of these pages are also available in an Internet browser. To get the link of the page, right-click and copy current page's address or use CRTL+SHIFT+C.
Updated date: 22 August 2017
The program WMIUpdater (ESI.Octopus.WMIUpdaterApp.exe) detects the softwares contained in "Add and Remove Programs".  To detect other software, you need to:
Updated date: 22 June 2020
By default, Octopus is installed in the following folder:
Updated date: 13 March 2020
The Warranty Type field that is found in the Cost tab of a CI can only be updated with a CI import.  Please note - If you add a new type of warranty, it will be visible to all Octopus teams.
Updated date: 22 August 2017
In Octopus you can assign multiple requests at once:   
Updated date: 5 February 2018
To configure the required fields: Go to Tools > Options. Find the section in Options named Required field management.

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