Updated date: 14 December 2022
General What are the features of Octopus? What are the key concepts?
Updated date: 14 December 2022
The current list is automatically refreshed when:  
Updated date: 5 February 2018
To configure the required fields: Go to Tools > Options. Find the section in Options named Required field management.
Updated date: 18 July 2022
The start date and end date can be entered manually within a task. However, the actual start date is the date the task is activated and the actual end date is the date the task is completed.
Updated date: 30 June 2015
Updated date: 20 August 2018
Changes have been made to a field in a form, but there is no entry for this change in the request history. There is an option that, when unchecked, will not add changes to a field in the history.
Updated date: 13 April 2016
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.
Updated date: 24 January 2023
  Related articles Notifications
Updated date: 22 August 2017
There are two ways to look at closed requests in Octopus:
Updated date: 14 December 2022
By default, the transfer of requests between teams is activated in Octopus, but in certain contexts, this option can be inconvenient.


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