FAQ

Updated date: 30 June 2015
 
Updated date: 20 August 2018
Changes have been made to a field in a form, but there is no entry for this change in the request history. There is an option that, when unchecked, will not add changes to a field in the history.
Updated date: 13 April 2016
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.
Updated date: 24 January 2023
  Related articles Notifications
Updated date: 22 August 2017
There are two ways to look at closed requests in Octopus:
Updated date: 14 December 2022
By default, the transfer of requests between teams is activated in Octopus, but in certain contexts, this option can be inconvenient.
Updated date: 5 September 2017
Specific cases of requests restricted by site
Updated date: 19 July 2023
Introduction Here are four (4) ways to create a Frequently Asked Questions page to answer users' most frequently asked questions.
Updated date: 22 August 2017
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
Updated date: 7 May 2024
Introduction To facilitate the use of Octopus, you can zoom in different places: 

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