FAQ
In Octopus 5 the global search is based on the same criteria as the search in the Octopus Windows version. But the research is done on several modules at once.
The following table shows where the search is made based on the module.
The Service Desk is the unique point of contact for the users for incidents and service requests. Conceptually, when an incident or a service request is resolved, it comes back to the Service Desk to validate if the user is satisfied and agrees to close the request. This is why Octopus routes the...
The file directory must be configured for each team from Menu, Tools, Network directory containing the attached files:
If you receive a proxy error when starting Octopus, you must modify your proxy server configuration to NOT authenticate outgoing connections to our Octopus-itsm.com servers IP
Octopus, through MailIntegration, recognizes a request from the request number contained in the subject of the email.
Example: [Confirmation] 2358 - Problem with my workstation
In Octopus there is information to help distinguish between people when searching for a user. For example, their site name, department, their Windows username etc.
Some information is there by default, but other variables can be added, removed or reordered.
The mail server used to send communications from your Octopus environment does not support DKIM configuration for customer domains.
Octopus does, however, support the configuration of your own SMTP server, which will be able to implement your DKIM signature.
The reason is probably that the software isn't managed.
The reason is probably that the software isn't managed.
Here are the rules that apply as there are several specifics for determining the assignment group.
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