FAQ
The reason is probably that the software isn't managed.
The reason is probably that the software isn't managed.
Here are the rules that apply as there are several specifics for determining the assignment group.
When an error occurs, Octopus generates a log which describes the error in more detail.
Related Articles
Administrator Training
Introduction
Article detailing how to use the Sender Policy Framework (SPF) with Octopus.
If Octopus is configured to send emails using a "from address" with your domain name (info@my-company.com instead of noreply@octopus-itsm.com)
you must ensure that your email server allows "email relaying" for emails sent from IP address below:
Why has the Incident/SR due date been changed automatically ?
The due date is calculated based on the configured SLA (Tools / Options menu), however this date can be recalculated automatically according to certain actions/changes:
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