FAQ
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.
By default, the transfer of requests between teams is activated in Octopus, but in certain contexts, this option can be inconvenient.
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
Introduction
Here are four (4) ways to create a Frequently Asked Questions page to answer users' most frequently asked questions.
Difference between suspending or Marking a request as Pending?
A request is suspended if the reason that work cannot proceed depends on the user.
Introduction
To facilitate the use of Octopus, you can zoom in different places:
Why do two requests of the same type have different forms?
In Octopus forms are an important tool for incident management and service requests delivery. But for all kinds of reasons, like process changes or continuous improvement, the forms change regularly.
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