FAQ

Updated date: 9 September 2021
The partial or complete contents of a result list can be exported in Excel format.
Updated date: 29 April 2022
This rules in palce only concern Incident ansd SR. Tasks and their activies are not considered to mark request unread (in blod). When a new activity, like an email communication for example, is added to an Incident or SR, it will appear in bold.  
Updated date: 5 February 2018
Go to Tools > Reference data management. Open the General > Teams nodes. Select the required team and lookup the number in the Team # field.
Updated date: 22 December 2021
When you export a list of data into Excel and that list contains the column Total work, you have to modify the formatting of the cell to be able to perform calculations.
Updated date: 25 July 2022
When the request is resolved and the user who is in Follow-up is part of the Group to which the request is assigned after the resolution, the user of the request becomes the one who is in Follow-up.
Updated date: 6 December 2018
In Octopus 5 the global search is based on the same criteria as the search in the Octopus Windows version. But the research is done on several modules at once. The following table shows where the search is made based on the module.
Updated date: 29 January 2021
The Service Desk is the unique point of contact for the users for incidents and service requests. Conceptually, when an incident or a service request is resolved, it comes back to the Service Desk to validate if the user is satisfied and agrees to close the request. This is why Octopus routes the...
Updated date: 29 November 2019
If you receive a proxy error when starting Octopus, you must modify your proxy server configuration to NOT authenticate outgoing connections to our Octopus-itsm.com servers IP
Updated date: 9 January 2023
The file directory must be configured for each team from Menu, Tools, Network directory containing the attached files:  
Updated date: 2 June 2020
Here is the list of shortcuts available in Octopus and Octopus 5. 

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