There are several authentication modes to access the Octopus Web Portal. The different authentication modes are described in the sections below.
During the configuration of the Web portal, some incident templates and SR types can be made visible so that users can generate their request using a web form. The forms created with Octopus can be customized in many ways: the objective is to gather the required information to...
We can make basic customizations to your Web portal (add your logo, rename center services, etc.). These basic changes are free of charge.
The satisfaction survey is a good way to open communications with users and measures the level of service efficiency. The Octopus built-in customer survey is simple, but efficient and does not require a lot of configurations.
The Octopus Web Portail is a very important element that allows users to open their requests on their own. To make it more user friendly, it is possible for users to launch the Octoups Web Portal without having to enter their username and password.
From the 4.2.230 version, it is possible to activate two new modes on the Web Portal. The modern mode includes the tiles and the colors. Activating the modern mode requires some modification and preparation, but above all, it implicates all the teams that are visible on the Web...
It is possible to restrict access to your Web portal to a range of IP addresses. Only people using the IP address included in the range will be able to access the Web Portal, and people outside the range would be access denied.
The subject of a request is an important element, as it is often the basic information that is visible in a list. By default, Octopus subjects take the name of the request, but there are two options that help to automatically get more specific subjects: The alternate subject Uses...
This article explains the possible parameters allowing you to launch a web pages for the Web Portal with predefined options. Controlling the options this way can be useful if you have an intranet and you want to offer links to direct pages on the Web Portal.