Web Portal
The subject of a request is an important element, as it is often the basic information that is visible in a list.
By default, Octopus subjects take the name of the request, but there are two options that help to automatically get more specific subjects:
The alternate subject
Uses...
This article explains the possible parameters allowing you to launch a web pages for the Web Portal with predefined options. Controlling the options this way can be useful if you have an intranet and you want to offer links to direct pages on the Web Portal.
For several enterprises, offered services are destined not only to internal employees, but to external resources as well. Sometimes, a service center will need to provide support to users from multiple enterprises or to sites without any connections from one environment to another...
https://wiki.octopus-itsm.com/en/articles/restrict-templateWith Octopus, it is possible to use a Web Portal for your users and significantly reduce the number of calls to the Service Desk. This self-service Web Portal not only allows users to make their requests (incidents and service requests),...
This Web version of Octopus has been designed to give staff rapid access to their requests by logging on from any computer in the company to the Octopus Web portal. The Web Tech environment allows users to view and access assigned requests, take charge, assign a request to another person/group,...
The information provided by the user from the Octopus form is important, and we have developed conditions in forms and tasks to exploit it. These conditions make the form dynamic and allow us to ask the user questions based on the answers already obtained. In addition, conditions allow us to adapt...
If you use the Web Portal, you will sometimes have Users that cannot subcribe on their own to the Web Services or that cannot remember their password. You can create a Web Account and reset the password for the User directly in Octopus.
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