During the configuration of the Web portal, some incident templates et SR types can be made visible so that users can generate their request using a web form. The forms created with Octopus can be customized in many ways: the objective is to gather the required information to...
We can make basic customizations to your Web portal (add your logo, rename center services, etc.). These basic changes are free of charge.
The satisfaction survey is a good way to open communications with users and measure the level of service efficiency. The Octopus built-in customer survey is simple, but efficient and does not require a lot of configuration.
The Octopus Web Portail is a very important element that allows users to open their requests on their own. To make it more user friendly, it is possible for users to launch the Octoups Web Portal without having to enter their username and password.
From the 4.2.230 version it is possible to activate two new modes on the Web Portal. The modern mode includes the tiles and the colours. Activating the modern mode requires some modification and preparation, but above all, it implicates all the teams that are visible on the Web...
It is possible to restrict access to your Web portal to a range of IP addresses. Only people using the IP address included in the range will be able to access the Web Portal, and people outside the range would be access denied.