Troubleshooting
Introduction
Whenever an Octopus tool, such as MailIntegration, is executed, a log file is created. By default the file is created in the Octopus folder of the computer that ran the program.
If you are experiencing WMI connection problems, you can use wbemtest, a WMI testing tool included with Windows, to test the connection independently of Octopus.
Here are the different options to get to the Octopus Service Desk.
To detect the configuration of a computer, Octopus uses the Windows Management Instrumentation components (also called WMI) installed on the computer to be inspected.
Different errors may occur during the inspection. The table below lists the most common errors and provides clues for correcting...
This article describes how to modify the registry parameter SharedSection to deal with a frequent problem of window creation.
To test the POP3 connection used by MailIntegration:
If you use the Web Portal, you will sometimes have Users that cannot subcribe on their own to the Web Services or that cannot remember their password. You can create a Web Account and reset the password for the User directly in Octopus.
This article explains how to manage two (or more) Octopus installations on the same computer. This procedure is required if the same PC will be used to access two distinct Octopus environments.
To run the Octopus programs automatically, you need to create a Windows scheduled task. This article will provide you with guide lines to do so.
