How to Get in Touch with the Octopus Team by DAZZM

The Service Desk

For all requests, the Octopus Team asks that the Octopus administrator contact the Octopus Service Desk to ensure that internal escalation mechanisms are activated to provide an exceptional service level.

• Business Hours

  • Monday to Friday from 8 AM to 4:30 PM (GMT-5:00)
    *Except on public holidays
     

• For any new request
  • https://servicedesk.octopus-itsm.com
     
• By phone
  • 514 832-5975
  • 1 877 910-5055 (Toll free, North America)

Octopus General Outage (7/24)

• Consult http://status.octopus-itsm.com

If the current status is normal and no one can connect to Octopus to your production database.

Please use the email below only in this situation
(This address generates automated alerts)

In all other cases, we invite you to use our Web Portal

Sales Team

• For everything related to billing and licenses
• sales@octopus-itsm.com

Web Sites

• Corporate Site
  • https://www.octopus-itsm.com
  • https://www.DAZZM.com
• Octopus Wiki for online help
  • https://wiki.octopus-itsm.com/en
• Octopus Webinars
  • https://wiki.octopus-itsm.com/en/articles/webinars