Intermediate Operation
Small videos on the Custom Field Library
This page offers small capsules that illustrate the use of the Field Library in Octopus.
Related articles
Incident Creation
Creation of a service request
During the configuration of the Web portal, some incident templates and SR types can be made visible so that users can generate their request using a web form. The forms created with Octopus can be customized in many ways: the objective is to gather the required information to...
This article explains how to configure Octopus so that incidents/SRs created using the web application or by email are automatically assigned to the right service desk group based on the user's location.
Introduction
With board you can organize and visualize Incidents, SRs or open cards in a Kanban style.
This method, which is very popular for its efficiency, helps to see the overall work to be done and how it is progressing.
When you manage a service, it is important to measure it to find out what are its strengths and weaknesses. From the information that is gathered, you can make changes to processes, give training or coaching to employees, communicate more information to the customers, etc. to improve on what the...
This article presents how the "Changes" module can be exploited to manage project without using a more elaborate tool such as Microsoft Project.
The Value List allows a better control of the information in certain fields. They are mainly used in the forms with Combo box or Radio button fields and in CI attributes.
They can also be used in plug-ins or for custom development.
Pages
