You can manage your procedures through CI type Procedure. This CI type is part of Octopus original installation, but the actual article suggests a more specific way to manage efficiently your procedure using the CMDB.
Managing the licence renewal in Octopus can be accomplished using service contracts. This way will allow you to receive advance notification prior to the renewal date.
Small videos on the Custom Field Library This page offers small capsules that illustrate the use of the Field Library in Octopus.
Related articles Incident Creation Creation of a service request
During the configuration of the Web portal, some incident templates and SR types can be made visible so that users can generate their request using a web form. The forms created with Octopus can be customized in many ways: the objective is to gather the required information to...
This article explains how to configure Octopus so that incidents/SRs created using the web application or by email are automatically assigned to the right service desk group based on the user's location.
Introduction With board you can organize and visualize Incidents, SRs or open cards in a Kanban style. This method, which is very popular for its efficiency, helps to see the overall work to be done and how it is progressing.
When you manage a service, it is important to measure it to find out what are its strengths and weaknesses. From the information that is gathered, you can make changes to processes, give training or coaching to employees, communicate more information to the customers, etc. to improve on what the...