Intermediate Operation

Updated date: 23 May 2017
When you manage a service, it is important to measure it to find out what are its strengths and weaknesses. From the information that is gathered, you can make changes to processes, give training or coaching to employees, communicate more information to the customers, etc. to improve on what the...
Updated date: 9 October 2015
This article presents how the "Changes" module can be exploited to manage project without using a more elaborate tool such as Microsoft Project.
Updated date: 22 November 2018
The Value List in Octopus enables a centralized management of the data contained in several fields used in forms. This avoids repetitive data entry and identifies in which fields this data is used. The Combo box and Radio buttons fields are used to specify the value list to present...
Updated date: 10 April 2017
When setting up the Web Portal, some incident templates and service requests (SR) types can be made visible to users so they can submit requests on their own through the Web Portal. Forms created with Octopus can be customized in several ways; the objective is to gather the necessary...
Updated date: 13 November 2018
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Updated date: 17 October 2018
It is possible to integrate and track all the changes implying the IT Department in an efficient and centralised manner by using the Octopus Changes module. This article describes the functional use of the module. 
Updated date: 4 April 2016
Effort management allows for easily calculating time spent on each request and activity.  Used in either a manual or automated fashion, it is available in all types of requests: incidents, SR, problems, changes, tasks and events.
Updated date: 19 November 2018
Planned requests are used to automatically create service requests or change requests for work that needs to be done on a regular or variable basis. They can be used to manage and plan preventive maintenance or equipment maintenance for; IT, Facilities Management, Biomedical Engineering ...
Updated date: 12 November 2018
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Updated date: 19 November 2014
You can manage your procedures through CI type Procedure. This CI type is part of Octopus original installation, but the actual article suggests a more specific way to manage efficiently your procedure using the CMDB. 

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