Intermediate Operation

Updated date: 10 January 2023
Related Articles Conversion to custom fields - starting with 4.2.270
Updated date: 19 November 2014
You can manage your procedures through CI type Procedure. This CI type is part of Octopus original installation, but the actual article suggests a more specific way to manage efficiently your procedure using the CMDB. 
Updated date: 24 March 2020
Related articles Notifications List Customization
Updated date: 15 November 2022
Managing the licence renewal in Octopus can be accomplished using service contracts. This way will allow you to receive advance notification prior to the renewal date.
Updated date: 31 October 2018
Small videos on the Custom Field Library This page offers small capsules that illustrate the use of the Field Library in Octopus.
Updated date: 10 February 2020
Related articles Incident Creation Creation of a service request
Updated date: 14 December 2021
During the configuration of the Web portal, some incident templates and SR types can be made visible so that users can generate their request using a web form.   The forms created with Octopus can be customized in many ways:  the objective is to gather the required information to...
Updated date: 19 November 2014
This article explains how to configure Octopus so that incidents/SRs created using the web application or by email are automatically assigned to the right service desk group based on the user's location.
Updated date: 12 January 2021
Introduction With board you can organize and visualize Incidents, SRs or open cards in a Kanban style.  This method, which is very popular for its efficiency, helps to see the overall work to be done and how it is progressing.
Updated date: 10 January 2020
Related Articles Change Management - ITIL Process


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