There are different ways to communicate in Octopus. We have consolidated them in this article.
The Configurations module, also known as CMDB, constitutes the core of Octopus, in the sense that the CIs can be linked to all other modules. We identify the CI impacted in an incident, the CI related to an event, we link CIs to a service request...
Difference between suspending or Marking a request as Pending? A request is suspended if the reason that work cannot proceed depends on the user.