Best Practices

Updated date: 29 December 2021
The Configurations module, also known as CMDB, constitutes the core of Octopus, in the sense that the CIs can be linked to all other modules.  We identify the CI impacted in an incident, the CI related to an event, we link CIs to a service request...
Updated date: 22 August 2017
Difference between suspending or Marking a request as Pending? A request is suspended if the reason that work cannot proceed depends on the user.
Updated date: 11 March 2020
There are different ways to communicate in Octopus. We have consolidated them in this article.
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