Initial Operation

Updated date: 31 October 2019
Related articles Administrator Training
Updated date: 29 October 2019
In the past, the access level of an Octopus user was determined by the selection of permissions from a list of all the permissions available. The modification of the permissions had to be done manually for each Octopus user.  From version 3.8 and beyond, we are introducing the notion of...
Updated date: 11 December 2014
Octopus helps managing major incident as described is this article.
Updated date: 28 October 2019
Related Articles User training
Updated date: 9 July 2015
Creating ad-hoc reports with Octopus can be done in a few steps. You start by extracting the data you want in your report and then you select/customize a print format.
Updated date: 25 June 2015
This page presents the Octopus musts, which contribute to facilitate your daily work. Useful Shortcuts Keyboard shortcuts to make your life easier.
Updated date: 19 March 2020
This article describes the User Management Module, the information that you need to configure for a basic use of Octopus, as well as the configuration for a more complete use of Octopus.
Updated date: 2 July 2019
Related Articles User Training
Updated date: 12 March 2020
Octopus offers integrated reports and statistics. This Wiki article has been designed to help you find the information.
Updated date: 11 July 2017
In order to assist with request management, Octopus can add reminders to incidents, service requests and tasks. The reminder will trigger a notification to the user that created it at the date and time programmed in the reminder. These reminders are visible from the Reminders module...

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