Initial Operation

Updated date: 5 May 2017
In Octopus the work done by Octopus users (approvers and external users) is done within activities. This is a very important element in Octopus and this article describes how it works and the different visual modes of activities.
Updated date: 23 April 2018
This article explains the efficient creation steps of an incident in a context where a user calls to address his needs to the Service Center.There is more than one way to create an incident in Octopus. The creation upon a phone call requires a quick reaction from the call center analyst, so every...
Updated date: 3 April 2017
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