Import (DataImporter)
https://wiki.octopus-itsm.com/sites/all/files/DataImporter - Importation des CIs/CI_EN.zipLe présent article explique les différents types de sources d'importation possibles avec Octopus.
The configuration file is an XML format text file (ANSI code) that contains all the information on the data source to import. This article explains the format of the file as well as the tags to use and how to modify/correct this file.
Importing CIs will supply the CMDB with the inventory from an external source that can then be kept up to date directly in Octopus. Once the CIs are imported, it is possible to import the link between CIs and CI users.
The DataImporter program (ESI.Octopus.DataImporterApp.exe) can be used to import and/or synchronize data from an external source that is compatible with OLEDB/ODBC.
DataImporter can be used to perform the initial import of data or to synchronize on a regular basis data contained in...
This article explains how to import users in Octopus.
This article explains how to import service contracts when the external support mode is activated. If you only use Octopus to provide internal support, refer to the Import Service Contacts - Internal Mode article.
When the external support mode is activated, some fields will...
Introduction
Updating only a few requests should be done manually in Octopus, because updating with an import always has a certain level of risk.
This article presents the method to import Value Lists used in forms,CI attributes.
This article presents the method to import incident templates and service request types.
Importing the holidays will update the Service Hours and Holidays section in the Octopus options of a team.
This section is particularly important when the Service Level Agreement (SLA) option is enabled. Because public holidays are then considered as outside the...
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