The DataImporter program (ESI.Octopus.DataImporterApp.exe) can be used to import and/or synchronize data from an external source that is compatible with OLEDB/ODBC. DataImporter can be used to perform the initial import of data or to synchronize on a regular basis data contained in...
Le présent article explique les différents types de sources d'importation possibles avec Octopus.
The configuration file is an XML format text file (ANSI code) that contains all the information on the data source to import. This article explains the format of the file as well as the tags to use and how to modify/correct this file.
Importing CIs will supply the CMDB with the inventory from an external source that can then be kept up to date directly in Octopus. Once the CIs are imported, it is possible to import the link between CIs and CI users.
This article explains how to import users in Octopus.
This article presents the information on importing spare parts to supply the CMDB with the inventory.
Importing the relationship between the users and the CI allows to add the users that use a CI. It is important to have previously added the users and the CI before doing this type of import.
Overview Importing CI attributes allows to add information to CIs depending on what is important to know for a specific type. The CI Types must already be imported before proceeding to this type of import.
This article presents the method to import attached files associated to incidents or service requests.
This article explains how to import service contracts when the external support mode is activated. If you only use Octopus to provide internal support, refer to the Import Service Contacts - Internal Mode article. When the external support mode is activated, some fields will...