Importing the relationship between CI allows to relate two or more CI together and add a comment about the relationship. Before you can do this type of import, the CI to relate must be imported along with the relation types.
This import type allows to import the activities related to requests. During the original request import, only the resolution activity is imported. Use this import type, if activities from another system need to be kept.
This article explains how to import service contracts to be used in an internal mode - the default in Octopus.
Importing members allows to automatically populate the members of a user group. Use this function to make modifications to user groups in batches or to automate the update of user groups when a link to an HR system is in place.
This article presents the information on importing spare parts to supply the CMDB with the inventory.
Importing the relationship between the users and the CI allows to add the users that use a CI. It is important to have previously added the users and the CI before doing this type of import.
Overview Importing CI attributes allows to add information to CIs depending on what is important to know for a specific type. The CI Types must already be imported before proceeding to this type of import.
This article presents the method to import attached files associated to incidents or service requests.
This article explains how to import service contracts when the external support mode is activated. If you only use Octopus to provide internal support, refer to the Import Service Contacts - Internal Mode article. When the external support mode is activated, some fields will...