This article explains how to import service contracts when the external support mode is activated. If you only use Octopus to provide internal support, refer to the Import Service Contacts - Internal Mode article. When the external support mode is activated, some fields will...
Introduction Updating only a few requests should be done manually in Octopus, because updating with an import always has a certain level of risk.
This article presents the method to import Value Lists used in forms,CI attributes.
This article presents the method to import incident templates and service request types.
This article describes how to import attached files to be linked to CI in Octopus.
Importing the holidays will update the Service Hours and Holidays section in the Octopus options of a team. This section is particularly important when the Service Level Agreement (SLA) option is enabled. Because public holidays are then considered as outside the...
This article explains how to proceed to import planned requests. See the DataImporter - Import CI Linked to Planned Requests article to find out how to import the specific CIs related to the planned requests.
This article presents the method to join the CI covered by a service contract.
Introduction This article presents the method for importing changes. .