FAQ
The start date and end date can be entered manually within a task.
However, the actual start date is the date the task is activated and the actual end date is the date the task is completed.
Changes have been made to a field in a form, but there is no entry for this change in the request history.
There is an option that, when unchecked, will not add changes to a field in the history.
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.
By default, the transfer of requests between teams is activated in Octopus, but in certain contexts, this option can be inconvenient.
In the Octopus sections which contain contact information (Suppliers, Users), you can open a message to an e-mail address by clicking on that address in the lists. If you use Notes but the link opens in Outlook, try the following:
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