FAQ

Updated date: 6 December 2018
In Octopus 5 the global search is based on the same criteria as the search in the Octopus Windows version. But the research is done on several modules at once. The following table shows where the search is made based on the module.
Updated date: 22 August 2017
The Service Desk is the unique point of contact for the users for incidents and service requests. Conceptually, when an incident or a service request is resolved, it comes back to the Service Desk to validate if the user is satisfied and agrees to close the request. This is why Octopus routes the...
Updated date: 20 November 2017
If you receive a proxy error when starting Octopus, you must modify your proxy server configuration to NOT authenticate outgoing connections to our Octopus-itsm.com servers IP
Updated date: 20 August 2018
Here is the list of shortcuts available in Octopus and Octopus 5. 
Updated date: 9 March 2018
In Octopus there is information to help distinguish between people when searching for a user. For example, their site name, department, their Windows username etc. There is default information, but other variables can be added, removed or reordered. 
Updated date: 22 August 2017
The reason is probably that the software isn't managed.  The reason is probably that the software isn't managed. 
Updated date: 22 August 2017
When an error occurs, Octopus generates a log which describes the error in more detail.
Updated date: 15 June 2017
Article detailing how to use the Sender Policy Framework (SPF) with Octopus.
Updated date: 20 November 2017
If Octopus is configured to send emails using a "from address" with your domain name (info@my-company.com instead of noreply@octopus-itsm.com) you must ensure that your email server allows "email relaying" for emails sent from IP address below:
Updated date: 15 January 2018
More targets areas have been defined to extend the possibilities for Advanced Research.

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