The use of activity types helps minimize data entry for messages sent regularly to users or to help Octopus users enter information in certain situations.
From the point where the advanced configuration of tasks is used in service requests, it will become mandatory that users submit their requests from the Web portal. Once this technique is used, requests created from an Octopus user, cannot generate the information required as it will...
Site management now being more complete, this article will help users better define roles of each columns related to sites and subsites.
When setting up the Web Portal, some incident templates and service requests (SR) types can be made visible to users so they can submit requests on their own through the Web Portal. Forms created with Octopus can be customized in several ways; the objective is to gather the necessary...
The event management module is used in Octopus to receive, categorize and take over events.
In Octopus, parts are considered consumables or physical items that do not require management in Configurations module.