Configuration

Updated date: 10 April 2017
The use of activity types helps minimize data entry for messages sent regularly to users or to help Octopus users enter information in certain situations.
Updated date: 10 January 2018
From the point where the advanced configuration of tasks is used in service requests, it will become mandatory that users submit their requests from the Web portal. Once this technique is used, requests created from an Octopus user, cannot generate the information required as it will...
Updated date: 31 October 2018
Site management now being more complete, this article will help users better define roles of each columns related to sites and subsites.
Updated date: 10 April 2017
When setting up the Web Portal, some incident templates and service requests (SR) types can be made visible to users so they can submit requests on their own through the Web Portal. Forms created with Octopus can be customized in several ways; the objective is to gather the necessary...
Updated date: 10 April 2017
The event management module is used in Octopus to receive, categorize and take over events.
Updated date: 10 April 2017
In Octopus, parts are considered consumables or physical items that do not require management in Configurations module. 
Updated date: 10 April 2017
This article describe both sections of CI Costs tab : Purchase which contain fields related to the purchase of a CI; and Costs which shows the cost breakdown that is used in the total cost of ownership (TCO) calculation.

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