Configuration

Updated date: 20 February 2018
There are several authentication modes to access the Octopus Web Portal. The different authentication modes are described in the sections below.
Updated date: 21 May 2020
The satisfaction survey is a good way to open communications with users and measures the level of service efficiency. The Octopus built-in customer survey is simple, but efficient and does not require a lot of configurations.
Updated date: 10 April 2017
The "Configurations" module of Octopus allows for complete management of equipment necessary for the delivery of services of an IT organization. It is more than an inventory; because in addition to contain physical elements, we can incorporate logic elements, establish relationships between them...
Updated date: 23 March 2020
Related articles Service Asset and Configuration Management - Octopus Module Introduction
Updated date: 13 November 2018
Related Articles Gestion des contrats de maintenances et de locations CI cost management
Updated date: 28 February 2020
You can use conditional expressions and variables in the email templates.
Updated date: 10 April 2017
How to convert the document tab of a CI to the new format? From version 4.1.250 and on, the HTML editor for the document tab of a CI has been replaced. 
Updated date: 10 April 2017
Service requests (SR) are usually standard services offered to customers / users and are usually managed by the Service Desk. Unlike the incidents, which must be resolved as quickly as possible with minimal impact on business, SR have different execution timelines, can contain pre-defined steps (...
Updated date: 10 April 2017
Since the Spring 2011 (3.2) version, the default installation location of Octopus is in the following directory:
Updated date: 10 April 2017
This article explains the possible parameters allowing you to launch a web pages for the Web Portal with predefined options. Controlling the options this way can be useful if you have an intranet and you want to offer links to direct pages on the Web Portal.

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