Configuration

Updated date: 11 July 2019
We can make basic customizations to your Web portal (add your logo, rename center services, etc.). These basic changes are free of charge.
Updated date: 24 January 2020
Introduction By default Octopus comes with a variety of options configured to meet the needs of most environments. Many of these options can be modified directly in Octopus.
Updated date: 23 May 2017
When you manage a service, it is important to measure it to find out what are its strengths and weaknesses. From the information that is gathered, you can make changes to processes, give training or coaching to employees, communicate more information to the customers, etc. to improve on what the...
Updated date: 10 April 2017
In a company, it often happens that people from different departments have to work together to deliver a Service Request. Octopus enables End Users to receive Tasks and participate in the execution of a request. They are called "External Assignees". The delivery of the Service Request is more...
Updated date: 17 October 2018
It is possible to integrate and track all the changes implying the IT Department in an efficient and centralised manner by using the Octopus Changes module. This article describes the functional use of the module. 

Pages

Subscribe to Configuration