Sun, heat and news: even in summer, information never takes a break!

Here's some news you won't want to miss. Happy reading!

New Web Portal

In the coming months, you'll discover a new Web Portal when you access our Octopus-ITSM Service Desk.

We're laying the foundations for a new browsing experience with a revamped user interface.

Once this new application is up and running, we'll gradually make it available to your Service Desk.

Security

SOC 2 compliance process

SOC 2 is a security framework that specifies how organizations should protect customer data against unauthorized access, security incidents and other vulnerabilities.

The SOC 2 Type II audit process is in full swing. The audit process is underway, and we expect to be certified as early as July 2025.

Security requirements cover the following elements:

• Information security
• Operations management
• Research & Development
• Human resources
• Finance and procurement

Continuous improvement

Request | Multiple follow-ups

Many of you are already using multiple follow-ups for Incident and SR requests. We've taken the time to collect your suggestions and comments. Our goal is to make this feature available for all request types.

For a reminder of the features available, please consult this article: Follow-up by one or more users/groups

User synchronization | Microsoft Entra ID

Over the summer months, we'll be testing user synchronization with Microsoft Entra ID. Once the final touches have been made, we'll let you know the ins and outs so that you can benefit from our cloud-based synchronization solution. Stay tuned by reading the release notes.

New mobile application

If you missed the launch of our new mobile application, it's not too late.

Download the mobile application now!

That concludes our newsletter. Until then, stay informed... and above all, enjoy the sun and the summer!

To learn details of all the new features since the last newsletter and more, please visit the Release Notes page.