Octopus User

Each Octopus user can define his own notification preferences. There are two ways to access it:

• Go to the File > My notification preferences menu.
• Open the user file with the File > Modify my profile menu, and click the Modify my notification preferences action from the Action menu.

You can also modify the notification preferences of another user, but you must have the Administer Octopus permission to do so:

• Access the Users module and click on the Octopus Users list.
• Select the Octopus user and click the Modify notification preferences action in the left side menu. This action can only be done one user at a time.
• Note that these preferences can be changed again by the Octopus user if he has the rights to modify his profile.

Notification Types

There are four notification types: 

• Email
• Popup
• List
• No notification
• SMS (text) 

Octopus users can choose, according to their taste, how to be notified for each basic Octopus event. Only one notification choice is possible per event.

How to choose the notifications options

From Octopus, go to File > My notification preferences.

Choose the situation that will trigger a notification in the Event field. Each event from the list is a potential notification. By default, Octopus has already made notification choices based on best practices.

Go through the list and select the desired notification types. It is not required to do OK each time, choose the type for a notification and go back to the Event field to do the next until the list has been reviewed. 

Example of an email




Example of a popup


Example of a list





SMS (text) Notification - For more details click here

My pending notifications

This option, accessible from File > My pending notifications will bring up the notifications by list window. It can also be accessed with CRTL+F12. 

One of the advantages of this notification type is that you can open a request from the list by double-clicking it. It will also remove the notification from the list. 

The list can be closed to get back to it later on. The rest of the notifications will remain available in the list until the element is accessed from the list or marked as read. 

Mark a notification as read

Here are the different ways to mark a notification as read: 

• Double-click a notification.
• Select a notification and click on the Mark as read button. 
• Use CRTL+click to select multiple notifications and click on the Mark as read button.  
• Use MAJ+click to select multiple subsequent notifications and click on the Mark as read button.  
• Use CRTL+A to select all notifications and click on the Mark as read button.  

Notification Description

Additional options on the scope of SLA

It is possible to control to whom SLA notifications will be sent to. You can configure these options from the menu Tools > Options > Scope of SLA notifications.

When an incident/SR is assigned to an Octopus user, the notification may be sent to all members of the affected group or sent only to the Octopus user and group managers.

When an incident/SR is not assigned to an Octopus user, the notification may be sent to all members of the affected group or only to group managers.

Regular User

Emails to users can be enabled and configured from the Tools menu > Options, Email to users section.

Notifications for Approvers

The use of the approval tasks and the notifications related to this process are described in the Automated Approvals - Reference Document article.