Intermediate Operation

Updated date: 4 April 2016
Effort management allows for easily calculating time spent on each request and activity.  Used in either a manual or automated fashion, it is available in all types of requests: incidents, SR, problems, changes, tasks and events.
Updated date: 29 August 2017
Planned requests are used to automatically create service requests or change requests for work that needs to be done on a regular basis. They can be used to manage preventive maintenance or equipment maintenance for; IT, Facilities Management, Biomedical Engineering or other teams. The...
Updated date: 19 November 2014
You can manage your procedures through CI type Procedure. This CI type is part of Octopus original installation, but the actual article suggests a more specific way to manage efficiently your procedure using the CMDB. 
Updated date: 28 June 2016
Related articles Notifications List Customization
Updated date: 19 November 2014
Managing the licence renewal in Octopus can be accomplished using service contracts. This way will allow you to receive advance notification prior to the renewal date.
Updated date: 30 August 2015
Related articles Release Notes 4.0
Updated date: 30 August 2017
Lors de mise en place du portail Web, certains gabarits d’incident et types de demande de service (SR) peuvent être rendus visibles afin que les utilisateurs puissent placer eux-mêmes leurs demandes en utilisant un formulaire Web. Les formulaires créés avec Octopus peuvent être personnalisés...
Updated date: 19 November 2014
This article explains how to configure Octopus so that incidents/SRs created using the web application or by email are automatically assigned to the right service desk group based on the user's location.
Updated date: 28 July 2015
Related articles Change Management - ITIL Process
Updated date: 27 November 2015
This article explains how to manage licenses in Octopus. A list on license control is already available through the Configurations module, but when you have more than one version of the same software, you must modify your configuration to correctly administer the number of installed...

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