Intermediate Operation

Updated date: 4 April 2016
Effort management allows for easily calculating time spent on each request and activity.  Used in either a manual or automated fashion, it is available in all types of requests: incidents, SR, problems, changes, tasks and events.
Updated date: 6 February 2018
Planned requests are used to automatically create service requests or change requests for work that needs to be done on a regular or variable basis. They can be used to manage and plan preventive maintenance or equipment maintenance for; IT, Facilities Management, Biomedical Engineering ...
Updated date: 19 November 2014
You can manage your procedures through CI type Procedure. This CI type is part of Octopus original installation, but the actual article suggests a more specific way to manage efficiently your procedure using the CMDB. 
Updated date: 28 June 2016
Related articles Notifications List Customization
Updated date: 19 November 2014
Managing the licence renewal in Octopus can be accomplished using service contracts. This way will allow you to receive advance notification prior to the renewal date.
Updated date: 24 January 2018
Related articles Release Notes 4.0
Updated date: 2 February 2018
During the configuration of the Web portal, some incident templates et SR types can be made visible so that users can generate their request using a web form.   The forms created with Octopus can be customized in many ways:  the objective is to gather the required information to...
Updated date: 19 November 2014
This article explains how to configure Octopus so that incidents/SRs created using the web application or by email are automatically assigned to the right service desk group based on the user's location.
Updated date: 26 February 2018
Related articles Change Management - ITIL Process
Updated date: 27 November 2015
This article explains how to manage licenses in Octopus. A list on license control is already available through the Configurations module, but when you have more than one version of the same software, you must modify your configuration to correctly administer the number of installed...

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