Initial Operation

Updated date: 13 February 2017
This article explains the efficient creation steps of an incident in a context where a user calls to address his needs to the Service Center.There is more than one way to create an incident in Octopus. The creation upon a phone call requires a quick reaction from the call center analyst, so every...
Updated date: 3 April 2017
The advanced search can help find specific informations.  The access to the advanced search is available from every module.
Updated date: 24 June 2017
This article describe the list of Notifications Type.
Updated date: 13 February 2017
All types of request can be created in Octopus by an assignee (and those designated as visible for the self-service Web application may be submitted directly by the user).
Updated date: 3 March 2017
Related articles Best Practices
Updated date: 7 August 2017
In the past, the access level of an Octopus user was determined by the selection of permissions from a list of all the permissions available. The modification of the permissions had to be done manually for each Octopus user.  From version 3.8 and beyond, we are introducing the notion of...
Updated date: 11 December 2014
Octopus helps managing major incident as described is this article.
Updated date: 9 July 2015
Creating ad-hoc reports with Octopus can be done in a few steps. You start by extracting the data you want in your report and then you select/customize a print format.
Updated date: 25 June 2015
This page presents the Octopus musts, which contribute to facilitate your daily work. Useful Shortcuts Keyboard shortcuts to make your life easier.
Updated date: 14 April 2016
This article describes the User Management Module, the information that you need to configure for a basic use of Octopus, as well as the configuration for a more complete use of Octopus.

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