Initial Operation

Updated date: 25 June 2015
This page presents the Octopus musts, which contribute to facilitate your daily work. Useful Shortcuts Keyboard shortcuts to make your life easier.
Updated date: 2 February 2018
This article describes the User Management Module, the information that you need to configure for a basic use of Octopus, as well as the configuration for a more complete use of Octopus.
Updated date: 20 September 2017
Octopus offers integrated reports and statistics. This Wiki article has been designed to help you find the information.
Updated date: 11 July 2017
In order to assist with request management, Octopus can add reminders to incidents, service requests and tasks. The reminder will trigger a notification to the user that created it at the date and time programmed in the reminder. These reminders are visible from the Reminders module...
Updated date: 5 May 2017
In Octopus the work done by Octopus users (approvers and external users) is done within activities. This is a very important element in Octopus and this article describes how it works and the different visual modes of activities.
Updated date: 23 April 2018
This article explains the efficient creation steps of an incident in a context where a user calls to address his needs to the Service Center.There is more than one way to create an incident in Octopus. The creation upon a phone call requires a quick reaction from the call center analyst, so every...
Updated date: 3 April 2017
The advanced search can help find specific informations.  The access to the advanced search is available from every module.
Updated date: 24 June 2017
This article describe the list of Notifications Type.
Updated date: 23 April 2018
All types of request can be created in Octopus by an assignee (and those designated as visible for the self-service Web application may be submitted directly by the user).
Updated date: 3 March 2017
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