FAQ
General
What are the features of Octopus?
What are the key concepts?
Here are the rules that apply as there are several specifics for determining the assignment group.
When an error occurs, Octopus generates a log which describes the error in more detail.
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Administrator Training
Introduction
Article detailing how to use the Sender Policy Framework (SPF) with Octopus.
Why has the Incident/SR due date been changed automatically ?
The due date is calculated based on the configured SLA (Tools / Options menu), however this date can be recalculated automatically according to certain actions/changes:
If Octopus is configured to send emails using a "from address" with your domain name (info@my-company.com instead of noreply@octopus-itsm.com)
you must ensure that your email server allows "email relaying" for emails sent from IP address below:
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User Management
Introduction
More targets areas have been defined to extend the possibilities for Advanced Research.
Several references pages are available under the Octopus Help menu. Most of these pages are also available in an Internet browser.
To get the link of the page, right-click and copy current page's address or use CRTL+SHIFT+C.
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