FAQ

Updated date: 22 August 2017
When an error occurs, Octopus generates a log which describes the error in more detail.
Updated date: 15 June 2017
Article detailing how to use the Sender Policy Framework (SPF) with Octopus.
Updated date: 20 November 2017
If Octopus is configured to send emails using a "from address" with your domain name (info@my-company.com instead of noreply@octopus-itsm.com) you must ensure that your email server allows "email relaying" for emails sent from IP address below:
Updated date: 15 January 2018
More targets areas have been defined to extend the possibilities for Advanced Research.
Updated date: 22 August 2017
The program WMIUpdater (ESI.Octopus.WMIUpdaterApp.exe) detects the softwares contained in "Add and Remove Programs".  To detect other software, you need to:
Updated date: 10 April 2017
Since the Spring 2011 (3.2) version, the default installation location of Octopus is in the following directory:
Updated date: 22 August 2017
In Octopus you can assign multiple requests at once:   
Updated date: 22 August 2017
To configure the required fields: Go to "Tools > Options..." Find the section in Options named "Required field management"
Updated date: 30 June 2015
 
Updated date: 13 April 2016
Wondering what status can pass an incident or a service request (SR) and what is their significance? Here is the article that will answer all your questions.

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