Web Portal

Updated date: 8 May 2017
The satisfaction survey is a good way to open communications with users and measure the level of service efficiency. The Octopus built-in customer survey is simple, but efficient and does not require a lot of configuration.
Updated date: 10 April 2017
When setting up the Web Portal, some incident templates and service requests (SR) types can be made visible to users so they can submit requests on their own through the Web Portal. Forms created with Octopus can be customized in several ways; the objective is to gather the necessary...
Updated date: 8 May 2017
It is possible to restrict access to your Web portal to a range of IP addresses. Only people using the IP address included in the range will be able to access the Web Portal, and people outside the range would be access denied. 
Updated date: 14 November 2016
Related articles Create customized forms in Octopus
Updated date: 10 April 2017
The alternate subject configuration is done within the configuration of the SR types and incident templates, in the reference data management. It is recommended to have already structured the Custom form of your SR or incident template before you start. This will help you decide which...
Updated date: 10 April 2017
This article explains the possible parameters allowing you to launch a web pages for the Web Portal with predefined options. Controlling the options this way can be useful if you have an intranet and you want to offer links to direct pages on the Web Portal.
Updated date: 14 November 2016
L'information fournie par l'utilisateur à partir du formulaire Octopus est importante et nous avons développé les conditions dans les formulaires et les tâches pour l'exploiter. Ce sont les conditions qui rendent le formulaire dynamique et nous permettent de...
Updated date: 29 March 2016
With Octopus, it is possible to use a Web Portal for your users and significantly reduce the number of calls to the service center. This self-service Web Portal not only allows users to make their requests (incidents and service requests), but also keep track of these requests, add comments to the...
Updated date: 26 July 2016
This simple Web application has been optimized to give workers easy and quick access to their requests. 
Updated date: 10 April 2017
There are several authentication modes to access the Octopus Web Portal. The different authentication modes are described in the sections below.

Pages

Subscribe to Web Portal