Configuration

Updated date: 10 April 2017
This article contains the basic model of the reference data of the section General.
Updated date: 10 April 2017
The Access Management Solution provides a frame of rules and principles that lead to sound management of accesses to informational assets. It helps to formalize, in Octopus, the accesses granted or revoked, either as part of the arrival of a new employee, a departure, or simply in a request to add...
Updated date: 10 April 2017
How to convert the document tab of a CI to the new format? From version 4.1.250 and on, the HTML editor for the document tab of a CI has been replaced. 
Updated date: 10 April 2017
The possibility to have customized lists provides a huge flexibility, opens new horizons and allows to better exploit the numerous Octopus functionality. You will be able to: Add new lists / modify existing lists, allocate the lists in the desired module, customize the display by...
Updated date: 10 April 2017
The use of activity types helps minimize data entry for messages sent regularly to users or to help Octopus users enter information in certain situations.
Updated date: 8 May 2017
From the point where the advanced configuration of tasks is used in service requests, it will become mandatory that users submit their requests from the Web portal. Once this technique is used, requests created from an Octopus user, cannot generate the information required as it will...
Updated date: 10 April 2017
When setting up the Web Portal, some incident templates and service requests (SR) types can be made visible to users so they can submit requests on their own through the Web Portal. Forms created with Octopus can be customized in several ways; the objective is to gather the necessary...
Updated date: 10 April 2017
The event management module is used in Octopus to receive, categorize and take over events.
Updated date: 10 April 2017
In Octopus, parts are considered consumables or physical items that do not require management in Configurations module. 
Updated date: 10 April 2017
This article describe both sections of CI Costs tab : Purchase which contain fields related to the purchase of a CI; and Costs which shows the cost breakdown that is used in the total cost of ownership (TCO) calculation.

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