Configuration

Updated date: 10 April 2017
The use of activity types helps minimize data entry for messages sent regularly to users or to help Octopus users enter information in certain situations.
Updated date: 8 May 2017
From the point where the advanced configuration of tasks is used in service requests, it will become mandatory that users submit their requests from the Web portal. Once this technique is used, requests created from an Octopus user, cannot generate the information required as it will...
Updated date: 10 April 2017
When setting up the Web Portal, some incident templates and service requests (SR) types can be made visible to users so they can submit requests on their own through the Web Portal. Forms created with Octopus can be customized in several ways; the objective is to gather the necessary...
Updated date: 10 April 2017
In Octopus, parts are considered consumables or physical items that do not require management in Configurations module. 
Updated date: 10 April 2017
The event management module is used in Octopus to receive, categorize and take over events.
Updated date: 10 April 2017
This article describe both sections of CI Costs tab : Purchase which contain fields related to the purchase of a CI; and Costs which shows the cost breakdown that is used in the total cost of ownership (TCO) calculation.
Updated date: 10 April 2017
It is possible to mark a request as confidential. It affects the Type of SR or the Incident template as follows : Octopus's automatic notifications are sent only to the requester, only the Requester can see the request on the Web Portal and external assignees...
Updated date: 30 August 2017
Lors de mise en place du portail Web, certains gabarits d’incident et types de demande de service (SR) peuvent être rendus visibles afin que les utilisateurs puissent placer eux-mêmes leurs demandes en utilisant un formulaire Web. Les formulaires créés avec Octopus peuvent être personnalisés...
Updated date: 10 April 2017
In a company, it often happens that people from different departments have to work together to deliver a Service Request. Octopus enables End Users to receive Tasks and participate in the execution of a request. They are called "External Assignees". The delivery of the Service Request is more...
Updated date: 10 April 2017
Files attached to Octopus data ("Attached files" tab in Incidents/SR, Problems, CI, Users, etc.) are all saved on your network, and not on the Octopus.

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