Updated on 21 June 2024
Updated on 26 May 2021
We have started to make webinar recordings on topics we believe are either new and/or useful to you.
Updated on 12 July 2024
This article lists all the new Octopus features delivered to our customers.  
Updated on 7 February 2019
For updates http://status.octopus-itsm.com  
Updated on 3 January 2024
Here are the different options to get to the Octopus Service Desk.
Updated on 21 September 2020
From the 4.2.230 version, it is possible to activate two new modes on the Web Portal. The modern mode includes the tiles and the colors. Activating the modern mode requires some modification and preparation, but above all, it implicates all the teams that are visible on the Web Portal. This article explains the different modes, the advantages and challenges of implementation and how to prepare for them. 
Updated on 29 April 2022
The event management module is used in Octopus to receive, categorize and take over events.
Updated on 4 January 2024
The DataImporter program (ESI.Octopus.DataImporterApp.exe) can be used to import and/or synchronize data from an external source that is compatible with OLEDB/ODBC.  DataImporter can be used to perform the initial import of data or to synchronize on a regular basis data contained in another system. This article explains how DataImporter works and the different types of import available.  
Updated on 12 July 2022
In the past, the access level of an Octopus user was determined by the selection of permissions from a list of all the permissions available. The modification of the permissions had to be done manually for each Octopus user.  From version 3.8 and beyond, we are introducing the notion of roles that will facilitate and improve the access management of Octopus and ensure the security level. Each role contains its own permissions and the Octopus users have one or more roles that automatically inherit the sum of the permissions from each role. 
Updated on 7 March 2024
Planned requests are used to automatically create service requests or change requests for work that needs to be done on a regular or variable basis. They can be used to manage and plan preventive maintenance or equipment maintenance for; IT, Facilities Management, Biomedical Engineering or other teams). The requests generated from a planned request are internal to the department and cannot be queried or viewed by the end users.  Examples: Checking on the backups (IT) Checking the heating system (Building facilities) Preventive maintenance of a defibrillator (Biomedical)
Updated on 2 June 2020
Here is the list of shortcuts available in Octopus and Octopus 5. 
Updated on 31 May 2024
Octopus’ Automated Approvals Solution enables you to effectively implement the global execution process of a request when an approval is required.  This document will run you through the concepts that support this solution. It was developed in order to consider several approval modes that fulfill the organizational approval process and automate it through the Octopus request types, in this case service request, problem or change.  We have written this document to introduce the approval concepts for service requests (SR), because of the constant challenge that they represent for the IT organizations. Approvals are also available in the Problem and Change modules, but they may work differently in these contexts. 
Updated on 29 January 2021
The Access Management Solution provides a frame of rules and principles that lead to sound management of accesses to informational assets. It helps to formalize, in Octopus, the accesses granted or revoked, either as part of the arrival of a new employee, a departure, or simply in a request to add one or several accesses to an existing employee. 
Updated on 4 January 2024
MailIntegration (ESI.Octopus.MailIntegrationApp.exe) is a program used in Octopus to create new requests (incident or events) or update the activities of a requests received via email.
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